Terms & Policies
Transparent – Clear – With you every step of the way
Safety is the priority
Information transparency
Respect for customers
Sustainable partnership
For meaningful journeys
Clause
Terms and conditions for using the services of Ha Giang Family Travel. By booking a tour and utilizing our services, you acknowledge that you have read, understood, and agreed to the terms set forth below.
Terms of Service
General terms and conditions for using Ha Giang Family Travel’s services.
Customer Terms
Rights and obligations of customers when booking a tour and participating in the journey.
Partner Terms
Regulations for partnerships, agents, and related parties.
Legal regulations
Comply with the provisions of Vietnamese and international law.
Policy
Specific policies are in place to ensure the best possible benefits and experience for our customers. We are committed to transparency in all our policies, always prioritizing the safety and satisfaction of our customers.
Tour Terms of Service & Payment
Tour booking process, deposit amount, payment methods, and payment deadlines.
Tour Change, Cancellation & Refund Policy
Policies for date changes, tour cancellations, transfers, and refunds.
Policies for families, children, and the elderly
Policies regarding children, the elderly, accommodations, meals, and special requests.
Safety, Insurance & Force Majeure Policy
Travel insurance, safety during tours, weather conditions, natural disasters, and force majeure events.
Responsible Tourism Policy
A commitment to protecting the environment, respecting indigenous cultures, and fostering community development.
Agency & Partnership Policy
Benefits, partnership terms, registration process, commission policy, and partner support.
Privacy & Data Protection Policy
How we collect, use, and protect your personal information.
Cookie Policy
Information regarding the use of cookies on the website and how you can manage them.
Frequently Asked Questions
Can I rent a car by the day or by the trip?
A clear answer in two or three lines that resolves the question and points to the next step when needed.
Can I book multiple services at the same time?
A clear answer in two or three lines that resolves the question and points to the next step when needed.
Is there a tour guide included?
A clear answer in two or three lines that resolves the question and points to the next step when needed.
Are there any additional costs?
A clear answer in two or three lines that resolves the question and points to the next step when needed.
Does the hotel/homestay include breakfast?
A clear answer in two or three lines that resolves the question and points to the next step when needed.
What is the cancellation/change policy for the service?
A clear answer in two or three lines that resolves the question and points to the next step when needed.