REGULATIONS

Privacy and Data Protection Policy

Ha Giang Family Travel respects your privacy and is committed to protecting your personal information throughout the processes of inquiring about, booking, and using our services, as well as during any other interactions with us. This policy outlines the types of information that Ha Giang Family Travel may collect, the purposes for which it is used, our principles regarding the storage, sharing, and protection of such information, and your rights concerning your personal data.

  1. Scope of application

This policy applies to personal information collected by Ha Giang Family Travel through:

  • Official website of Ha Giang Family Travel;
  • Consultation and tour booking request form;
  • Phone;
  • Email;
  • Zalo;
  • WhatsApp;
  • Social media platforms;
  • Sales channels and partners used by Ha Giang Family Travel;
  • Contracts, registration forms, and service documentation;
  • In-person transactions at the office;
  • And other forms of legitimate interaction between the client and Ha Giang Family Travel.
  1. Information may be collected

Depending on the service used by the customer, Ha Giang Family Travel may collect necessary information such as:

Identification and contact information

  • Full name;
  • Date of birth (day, month, year) or age, where necessary;
  • Nationality;
  • Phone number;
  • Email;
  • Address;
  • Contact information for the representative or a family member.

Information for tour bookings

  • Number of members;
  • Ages of the members;
  • Departure date;
  • Desired schedule;
  • Type of vehicle;
  • Accommodation requirements;
  • Dietary needs;
  • A preference for new experiences;
  • Special assistance requests that are directly related to the journey.

Document information

When necessary for the provision of services, Ha Giang Family Travel may request information from:

  • Identity card or identification document;
  • Passport;
  • Driving license;
  • Or other documents as required by law or the service provider.

Ha Giang Family Travel only requests information necessary for the purpose of providing specific services.

  1. Purpose of information use

Personal information may be used to:

  • Travel program consultation;
  • Design an itinerary tailored to the family’s needs;
  • Confirm and manage bookings;
  • Signing and performance of contracts;
  • Book transportation, accommodations, restaurants, tickets, and related services;
  • Carry out insurance procedures where applicable;
  • Engage with customers before, during, and after the journey;
  • Provide customer support when necessary;
  • Handle requests for tour changes or cancellations;
  • Process payments, refunds, and reconciliations;
  • Handling complaints;
  • Improve the quality of products and services;
  • Fulfill accounting, tax, and legal obligations;
  • Send marketing information when the customer has consented or when permitted by law.

Ha Giang Family Travel does not use personal information for purposes inconsistent with those previously disclosed or for which there is no legal basis.

  1. Data collection principles

Ha Giang Family Travel collects and processes information based on the following principles:

Transparent – ​​Purposeful – Necessary – Reasonable – Confidential.

We limit requests for information from clients to only what is necessary for providing consultation or executing the itinerary.

Customers are responsible for providing accurate information whenever such information is required for Ha Giang Family Travel to deliver its services.

  1. Children’s information

Given the nature of providing family travel services, Ha Giang Family Travel may need to process certain information regarding children in order to:

  • Determine pricing policy;
  • Arrangement of vehicles;
  • Room layout;
  • Select activities appropriate for the age group;
  • Implement insurance coverage where applicable;
  • And ensure safety throughout the journey.

Ha Giang Family Travel places special importance on children’s privacy.

Information about children is collected only to the extent necessary and is processed in accordance with the law, including requirements for consent from parents, guardians, or other authorized parties, as mandated by law.

Ha Giang Family Travel does not proactively use children’s personal data for direct advertising purposes.

  1. Payment information

When customers make payments via bank, card, or a third-party payment gateway, some transaction information may be processed by the bank or the payment service provider.

Ha Giang Family Travel only collects and retains the information necessary to:

  • Payment confirmation;
  • Transaction reconciliation;
  • Perform accounting;
  • Process refunds;
  • And resolve issues related to transactions.

The processing of information directly by a bank or payment provider is also subject to that entity’s own privacy policy.

  1. Sharing information with service providers

To carry out the trip, Ha Giang Family Travel may need to share certain necessary information with entities such as:

  • Accommodation establishment;
  • Shipping provider;
  • Tour guide;
  • Restaurant;
  • Attractions;
  • Insurance enterprise;
  • Payment entity;
  • Technology service provider;
  • Or partners who are directly involved in providing services to customers.

Ha Giang Family Travel only shares information to the extent necessary to provide its services.

Partners who receive the information are responsible for processing the data for appropriate purposes and in compliance with relevant legal regulations.

  1. Providing information as required by law

Ha Giang Family Travel may disclose personal information when:

  • There is a lawful request from a competent state authority;
  • The provision is necessary for the fulfillment of a legal obligation;
  • Protecting the legal rights and interests of clients, Ha Giang Family Travel, or any related party;
  • Or in other circumstances permitted or required by law.
  1. Ha Giang Family Travel does not buy or sell customer data.

Ha Giang Family Travel does not sell customers’ personal information to third parties for the purpose of profiting from data sales.

Information is shared only when there is an appropriate purpose, a legal basis, or a necessity for providing services to the customer.

  1. Images and videos from the journey

During the tour, photographs or videos of guests may be captured to preserve memories, share with families, or be used for promotional purposes.

The use of customer images for advertising, websites, social media, or other commercial communication activities by Ha Giang Family Travel is carried out in compliance with legal regulations and with the necessary consent from the customers.

Regarding images of children, Ha Giang Family Travel applies a more cautious approach, respecting the decisions of parents or legal guardians in accordance with established guidelines.

Customers may inform Ha Giang Family Travel if they do not wish for their images to be used for promotional purposes.

  1. Cookies and tracking technologies

The Ha Giang Family Travel website may use cookies or similar technologies to:

  • Maintaining website functionality;
  • Remembering certain user preferences;
  • Analyzing website performance;
  • Understanding how visitors interact with content;
  • Measuring marketing effectiveness;
  • And improving the user experience.

Some cookies may be provided by third-party platforms or service providers.

Where required by law, customers will be provided with a mechanism to choose or manage their consent regarding relevant types of cookies. Ha Giang Family Travel has its own Cookie Policy.

  1. Marketing activities

Ha Giang Family Travel can send the following to clients:

  • New tour programs;
  • Special offers;
  • Content about Ha Giang;
  • Information on travel seasons;
  • Or other marketing content

when there are appropriate grounds or the customer’s consent, in accordance with regulations.

Customers have the right to request to stop receiving marketing content at any time by contacting Ha Giang Family Travel or by using the provided opt-out mechanism.

Opting out of marketing communications does not affect essential information related to a customer’s booking or the journey they are currently undertaking.

  1. Information retention period

Personal information is stored for the period necessary to:

  • Providing services;
  • Managing customer relationships;
  • Resolving complaints or disputes;
  • Fulfilling accounting and tax obligations;
  • Complying with legal requirements;
  • Or protecting relevant legitimate rights and interests.

When no longer required or upon the expiration of the prescribed retention period, the data will be deleted, destroyed, anonymized, or otherwise processed using an appropriate method.

  1. Protecting information

Ha Giang Family Travel implements appropriate management and technical measures to mitigate:

  • Unauthorized access;
  • Misuse;
  • Unauthorized disclosure;
  • Data loss;
  • Unauthorized alteration of data;
  • Or other risks to personal information.

Data access is restricted to individuals and entities that require the information to perform their work or provide services.

No electronic data storage or transmission system can guarantee absolute security. In the event that an incident involving personal data is discovered, Ha Giang Family Travel will take the necessary measures to address the situation in accordance with applicable laws.

  1. Customer rights regarding personal data

Within the scope provided by law, customers may exercise their rights regarding their personal data, including the right to:

  • To be informed about data processing activities;
  • To provide or withdraw consent, where applicable;
  • To request access to or review of information;
  • To request the correction of inaccurate information;
  • To request the deletion of data, subject to meeting the necessary conditions;
  • To request the restriction of, or to object to, data processing in cases provided for by law;
  • To lodge complaints or exercise other rights as stipulated by law.

Certain requests may be limited when Ha Giang Family Travel is obligated to continue storing or processing data in accordance with legal requirements or other lawful grounds.

  1. Withdrawal of consent

In cases where data processing is based on consent, the customer may withdraw their consent in accordance with the applicable regulations.

The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If the data is necessary for the provision of a service requested by the customer, the withdrawal of consent may affect the ability to continue providing part or all of that service.

Ha Giang Family Travel will notify the customer if this situation arises.

  1. Third-party links and platforms

The website or communication channels of Ha Giang Family Travel may contain links to third-party websites, social media, maps, payment platforms, or services.

When customers switch to using a third-party platform, data processing may be subject to that entity’s own privacy policy.

Ha Giang Family Travel recommends that clients read the privacy policies of the relevant platforms before providing any information.

  1. Changes to the Privacy and Data Protection Policy

Ha Giang Family Travel may update this policy in order to:

  • To align with changes in the law;
  • To suit business operations;
  • To add new products or services;
  • Or to enhance the protection of customer privacy.

The updated version will be published on the Ha Giang Family Travel website, with the date of the update noted whenever necessary.

Significant changes affecting customers’ rights and interests will be communicated through appropriate channels, in accordance with applicable regulations.

  1. Privacy-related contact

If customers have any questions, requests, or concerns regarding the processing of their personal information, please contact: Ha Giang Family Travel, Hotline: (+84) 963 315 515, Zalo: (+84) 963 315 515, WhatsApp: (+84) 963 315 515.

Ha Giang Family Travel will receive, verify, and process requests within the scope of its responsibilities and in accordance with the timeframes stipulated by law.

The above constitutes the privacy and data protection policy of Ha Giang Family Travel. By using the services provided by Ha Giang Family Travel, you agree to comply with all the terms set forth herein.